Automotive
Crisis Management
Rapid Supplier Stabilisation Delivers Immediate Operational ROI
How rapid stabilisation improved labour stability, restored customer confidence, and delivered fast operational ROI for a critical supplier.
INDUSTRY: Automotive Manufacturing
SERVICES: Crisis Management. Turn-Around. Plant Training.
Situation.
Seraph was asked to provide coaching and direction to the front-line leadership team at the client’s largest production facility. When the Seraph team arrived and conducted the initial assessment, the gaps identified were much more significant than originally communicated and required additional resources.
Actions.
A crisis management and turnaround methodology plan to focus on 5 key areas:
- Production planning
- Warehouse and logistics processes
- Molding OEE performance
- Production execution
- Leadership practices and employee engagement
Followed the Seraph 4 phase Crisis Management Methodology;
- Understand
- Stabilize
- Sustain
- Transition
Result.
- 61% reduction of past due deliveries for the client’s largest customer
- Improved weekly OEE creating more stable performance
- 100% increase in the average daily production finished goods by providing a more stable flow of daily production.
- Recouped $2.7M in lost sales over 4 months
