Strategies for Identifying and Addressing Operational Inefficiencies at Portfolio Companies

January 31, 2023

Waste or unnecessary effort that occurs within a business or organization can cost a business millions of dollars in added overhead. These inefficiencies can arise from a variety of sources, such as outdated processes, inadequate technology, poor communication, or misaligned organizational structures. Operational inefficiencies can have a significant impact on a company’s bottom line, as they can lead to higher costs, lower productivity, and decreased competitiveness. 

Consequently, identifying and addressing operational inefficiencies at portfolio companies is crucial for the success and growth of these businesses. By identifying and addressing these inefficiencies, portfolio companies can improve their efficiency and effectiveness, leading to increased profitability and competitiveness. It is important for parent companies to regularly assess the operational performance of their portfolio companies and work with them to identify and address any inefficiencies that may be hindering their success. By doing so, parent companies can not only improve the performance of their portfolio companies, but also enhance the overall value of their investment. 

Identify Areas of Operational Inefficiencies  

When identifying key areas where operational inefficiencies are hindering performance, it is important to use a variety of methods such as key performance indicators (KPIs), benchmarking against industry standards, root cause analysis, and employee feedback and suggestions. These methods can help to identify areas such as bottlenecks in production, outdated equipment and processes, and lack of standardization. 

Once the inefficiencies have been identified, they should be prioritized based on the potential cost savings or revenue enhancement that could result from addressing them. For example, an inefficiency that is causing a significant loss of revenue due to production downtime should be given a higher priority than an inefficiency that only results in small cost savings. A list of all identified inefficiencies should be made, and their potential impact can also be assessed. 

When considering the feasibility and difficulty of implementing a solution for each inefficiency, it is important to consider factors such as the cost of the solution, the level of difficulty of implementation, and the potential benefits. Based on these factors, opportunities for operational improvement can be prioritized. For example, a solution that is relatively inexpensive and easy to implement may be given a higher priority than a solution that is more expensive and difficult to implement, even if the potential benefits of the latter are greater. It’s also important to consider the time frame for the solution’s implementation, as some solutions may bring short-term benefits, others may require long-term vision and investment. Prioritizing the inefficiencies and identifying the best solution would then bring the most value to the given time frame and budget. 

Collaborate and Create a Plan 

Working closely with the management team to develop and implement solutions that effectively address the identified issues is also crucial. The management team is best placed to understand the day-to-day operations of the company and can provide valuable insights into the processes and systems that need to be changed. 

Once a plan has been developed, it is important to implement changes to processes and systems, training, or organizational restructuring as needed. This may involve updating equipment or software, standardizing procedures, and providing training to employees to ensure that they are equipped to operate the new processes and systems effectively. It is also important to pilot the solutions and test them before rolling them out to the whole company. This allows for fine-tuning and adjustments to be made before the solutions are implemented company wide. 

Measure and Track 

Once solutions have been implemented to address operational inefficiencies, it is important to establish performance metrics to track progress and measure the success of the solutions. These metrics should be directly related to the identified inefficiencies, and they can help to provide a clear picture of the company’s performance before and after the implementation of the solutions. 

To track the performance of the company, data should be collected regularly on the identified metrics. This data can be used to determine the impact of the solutions on operational efficiency and compare the performance of the company before and after the implementation of the solutions. Data should be collected over a sufficient period of time to ensure that any improvements or changes are statistically significant and accurate. 

The collected data should be analyzed to gain insights into the impact of solutions on operational efficiency. This can help identify areas where additional improvement may be needed and help determine which solutions were effective and which were not. By analyzing data regularly, it is possible to identify if performance is improving over time and adjust the solution as needed. 

If additional improvement is needed solutions should be developed and implemented. By identifying areas where more improvement is needed and acting, portfolio companies can continue to drive operational efficiency and improve overall performance. 

Communicate Clearly 

Clear communication channels between the parent company and the portfolio company are essential to effectively addressing operational inefficiencies. This includes regularly updating all stakeholders on the identified operational inefficiencies and steps being taken to address them. This helps ensure that everyone is aware of the issues and is clear on the progress being made. It also helps to build support and buy-in for the efforts to address the inefficiencies. 

Clear communication up and down the chain of command can make a substantial difference when it comes to employee adherence to the policies or SOPs. Every effort should be made to clearly communicate what the problem is, how the solution will address that problem, and how this affects the company and the individual employees. Additionally, encouraging feedback and input from all relevant parties is essential to ensure buy-in and support for the efforts to address the inefficiencies. This can include feedback from employees, customers, partners, and other stakeholders. By incorporating feedback and input, the efforts to address the inefficiencies can be adapted to better meet the needs of the company and its stakeholders. 

Finally, it is important to communicate the progress and outcome of the efforts to address the inefficiencies to all stakeholders. This can include regular updates on the efforts’ status and any considerable progress or outcomes. Communicating progress and outcome helps ensure stakeholders are informed and can help build support and buy-in for the efforts to address the inefficiencies. 


Operational inefficiencies can significantly impact the success and growth of portfolio companies. Identifying and addressing these inefficiencies is crucial for improving efficiency, increasing profitability, and enhancing competitiveness. When exploring strategies for identifying and addressing operational inefficiencies, it can be helpful to seek the assistance of specialized consultants who can provide valuable insights and guidance. By proactively managing and continuously improving operations, it is possible to drive long-term success and value for portfolio companies. Thanks to our team of specialized operational consultants, Seraph can work alongside a manufacturing operation and act as support structure to add value from day one. Our advisors are former management at many suppliers and OEMs and are experts in production and operational efficiency. Contact us today to schedule a discovery call, or see our case studies for more information. 

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