Crisis Management Consulting Services

Catching a crisis early is critical in managing it to a successful business outcome. Our Crisis Management Consultants look beyond the immediate crisis to anticipate and prepare for future remedies.

Stabilize and Regain Momentum

When enterprises experience times of crisis, corrective action must be swift and decisive to preserve stakeholder confidence. In the absence of a real plan, reactive measures, buzzwords and hand waving often serve only to exacerbate the confusion and chaos.

What’s required is total focus on positive action that addresses the root causes of the crisis with a clear, actionable strategy for customer protection, delivery restoration and profit stabilization.

Time is of the essence, and any plan must include concrete, achievable steps toward execution and the swift reinstatement of stable operations. 

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Our Approach to Crisis Management 

Seraph uses four stages to manage your business’ crisis —
Understand, Stabilize, Sustain, and Transition.

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The first step to understanding any problem is the discovery phase where we conduct a Rapid Health Assessment. Our goal is to create a comprehensive assessment of the situation through evaluating the organizational structure, tracking processes, production, logistics, and quality processes.

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Once we understand the situation, we immediately begin working to protect the customer, contain risk, and implement critical KPIs with clear visual management. We achieve stability through isolating and addressing problems, creating a detailed action plan, and securing on-time delivery.

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Once stability is achieved, Seraph will work with your team to implement leader-standard work, ensuring that layered daily management walks become a regular practice. We work with you to build a culture of continuous improvement by setting management cadence, installing lean fundamentals, and training dedicated client management teams.

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Once sustainability has been achieved, Seraph transitions to training and mentorship roles for the in-house team. We capture and communicate lessons learned from the crisis, celebrate achievements, and transition the improvement playbook to the internal team. Our goal is to leave your team feeling equipped to deal with future difficulties and capable of meeting challenges head-on.

Why Choose Seraph for Crisis Management Consulting Services

Seraph comes to the aid of struggling manufacturing operations with an extensive playbook of strategies to handle any situation.

When necessary, we place members of our crisis management firm in senior positions to manage on our clients’ behalf and contain the business risk.

Our team develops strategies with clear deliverables, escalation procedures and goals which drive the project while your team focuses on running the business. 

Case Studies

Find out more about the companies who trusted Seraph to write their success stories.

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STRATEGIES FOR PROTECTING PROFITABILITY

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Crisis management consulting services | seraphProtect your customers and reputation.

Crisis management consulting services | seraphQuickly reduce costs associated with expedites. 

Crisis management consulting services | seraphStabilize high-risk operations. 

Crisis management consulting services | seraphImprove overall equipment effectiveness (OEE) for key work centers. 

Crisis management consulting services | seraphClarify your organizational structure with clear roles and responsibilities. 

Crisis management consulting services | seraphEliminate order backlog. 

Crisis management consulting services | seraphEnact improvement initiatives to guard against future instability. 

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Crisis Management Impact Numbers

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30%

of the world’s largest manufacturers supported

6 MONTHS

average payback period for crisis management services

2-DAY

response time to deploy Seraph consultants to conduct an onsite review

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Seraph’s Consulting Experts

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Seraph’s leadership team is made up of former COOs, plant managers, and VPs of Operations in some of the world’s largest manufacturers and suppliers.  Our wealth of expertise comes from years of experience in identifying the root causes of problems and creating actionable plans to restore prompt manufacturing operations and stakeholder confidence.

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Ambrose Conroy
CEO & Founder

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Thomas kowal crisis management consulting services | seraph

Thomas Kowal
President - North America

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Wade Phillips
President - Europe

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Andrew Powch
CFO

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Richard Payne
Managing Director

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Jay Butler
Managing Director

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Brian Fairchild
Director of
Business Development

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Justin Fortier
Director

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Amy Kroll
Director of Human
Resources

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INSIGHTS

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OUR TAKE ON MANUFACTURING

Interviews, videos, case studies, and more.

IN THE NEWS

The latest from various industry sources.

Learn How Seraph Can Help Your Business