Crisis Management Consulting Services
Catching a crisis early is critical in managing it to a successful business outcome. Our Crisis Management Consultants look beyond the immediate crisis to anticipate and prepare for future remedies.
Stabilize and Regain Momentum
When enterprises experience times of crisis, corrective action must be swift and decisive to preserve stakeholder confidence. In the absence of a real plan, reactive measures, buzzwords and hand waving often serve only to exacerbate the confusion and chaos.
What’s required is total focus on positive action that addresses the root causes of the crisis with a clear, actionable strategy for customer protection, delivery restoration and profit stabilization.
Time is of the essence, and any plan must include concrete, achievable steps toward execution and the swift reinstatement of stable operations.
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Our Approach to Crisis Management
Seraph uses four stages to manage your business’ crisis —
Understand, Stabilize, Sustain, and Transition.
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The first step to understanding any problem is the discovery phase where we conduct a Rapid Health Assessment. Our goal is to create a comprehensive assessment of the situation through evaluating the organizational structure, tracking processes, production, logistics, and quality processes.
Once we understand the situation, we immediately begin working to protect the customer, contain risk, and implement critical KPIs with clear visual management. We achieve stability through isolating and addressing problems, creating a detailed action plan, and securing on-time delivery.
Once stability is achieved, Seraph will work with your team to implement leader-standard work, ensuring that layered daily management walks become a regular practice. We work with you to build a culture of continuous improvement by setting management cadence, installing lean fundamentals, and training dedicated client management teams.
Once sustainability has been achieved, Seraph transitions to training and mentorship roles for the in-house team. We capture and communicate lessons learned from the crisis, celebrate achievements, and transition the improvement playbook to the internal team. Our goal is to leave your team feeling equipped to deal with future difficulties and capable of meeting challenges head-on.
Why Choose Seraph for Crisis Management Consulting Services
Seraph comes to the aid of struggling manufacturing operations with an extensive playbook of strategies to handle any situation.
When necessary, we place members of our crisis management firm in senior positions to manage on our clients’ behalf and contain the business risk.
Our team develops strategies with clear deliverables, escalation procedures and goals which drive the project while your team focuses on running the business.
Case Studies
Find out more about the companies who trusted Seraph to write their success stories.
Case Study – Seat Supplier Success Story
INDUSTRY: AUTOMOTIVE SERVICES: Logistics; project management; Situation. An Automotive Just in Sequence plant was struggling with capacity constraints and quality issues producing seats as the OEM launched two new programs causing the production model to change from...
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STRATEGIES FOR PROTECTING PROFITABILITY
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 | Protect your customers and reputation. |
| Quickly reduce costs associated with expedites. |
| Stabilize high-risk operations. |
| Improve overall equipment effectiveness (OEE) for key work centers. |
| Clarify your organizational structure with clear roles and responsibilities. |
| Eliminate order backlog. |
| Enact improvement initiatives to guard against future instability. |
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Crisis Management Impact Numbers
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30%
of the world’s largest manufacturers supported
6 MONTHS
average payback period for crisis management services
2-DAY
response time to deploy Seraph consultants to conduct an onsite review
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Seraph’s Consulting Experts
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Seraph’s leadership team is made up of former COOs, plant managers, and VPs of Operations in some of the world’s largest manufacturers and suppliers. Our wealth of expertise comes from years of experience in identifying the root causes of problems and creating actionable plans to restore prompt manufacturing operations and stakeholder confidence.
Ambrose Conroy
CEO & Founder
Thomas Kowal
President - North America
Wade Phillips
President - Europe
Andrew Powch
CFO
Richard Payne
Managing Director
Jay Butler
Managing Director
Brian Fairchild
Director of
Business Development
Magnus Leiner
VP Sales - Europe
Amy Kroll
Director of Human
Resources
Justin Fortier
Director
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INSIGHTS
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OUR TAKE ON MANUFACTURING
Interviews, videos, case studies, and more.
The Skill Gap: Why It’s a Problem and What Manufacturers Can Do About It
In 2021 87% of companies said that they currently had a skills gap or were facing an imminent skills gap; the current talent they possess is simply insufficient to fill the demands of the company. Since then, in the aftermath of the COVID pandemic, companies have...
IN THE NEWS
The latest from various industry sources.
Ambrose Conroy in The Washington Post: more Americans are being priced out of the nation’s new car market
Even as inflation is easing and global chip supply shortages are beginning to resolve, more Americans are being priced out of the nation’s new car market, industry, and government data suggests. Spending on new cars by the lowest 20 percent of earners dropped to its...
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